Shipping Information, Refund, Returns and Cancellation Policies:
Order confirmation and Shipping: Once your order has been placed either online or by phone a customer sales representative will contact the vendors to check stock of items. Once the items have been verified we can proceed with the sale, calling you to verify the order and set up a delivery time and date. Please keep in mind that our local deliveries are one a set schedule each week.
After the process of checking stock, verifying order and setting up payment method. The your order will be place and confirmed with the vendor for delivery to our warehouse. Once the order is received in the warehouse a customer sales representative will contact you for a delivery date to give you a time window for your local delivery.
Other deliverers schedule for shipment follow the carriers policies and procedure. The staff at salvajefurniture.com works hard to find the best price for shipping to your area. These shipping prices are not controlled by Sosfas Tables and more nor do we have any kick backs for using any one certain vendor.
salvajefurniture.com is not responsible for the changes in inventory at the suppliers warehouse. We can not guarantee that any item is in stock nor that the dates given to us by the supplier are true to time line. We will work closely with our purchase department to make sure your order is shipped as soon as possible.
For custom orders estimated production time will be given per item at the time of order.
Cancellations: Most of our products are in stock at the suppliers warehouse for fast shipment. You may cancel your order and receive no penalties before your order ships to our warehouse.
If your order has already arrived at salvajefurniture.com Warehouse a 25% restocking fee will apply to your account.
If your order has already shipped from salvajefurniture.com, any cancellations or shipment refusals will be considered "Returns". As with a return, the customer will be responsible for actual freight BOTH ways in addition to the 25% restocking. Bear in mind, actual freight may be much higher than the freight we originally charged.
Returns:
We base our sells on the policy " ALL SALES ARE FINAL" having that said:
If you wish to return or refuse your order, you are welcome to do so however you will be responsible for actual freight BOTH ways in addition to the 25% restocking. Bear in mind, actual freight may be much higher than the freight we charged you on the original order. You can return the item using the carrier of your choice. Once We receive the return, we will refund your account the product price minus 20% restocking fee. Original freight will not be refunded. Refunds:
Any refund will be issued are in the same manner as they were received, payments by cash or check will be issued as a refund check from our Corporate Office within 10-14 business days of your cancellation.
Frequently Asked Questions:
1. Why is your furniture so inexpensive? We sell direct from the importer to the end user. We have no high rent glitzy showroom, no large sales staff, and very little advertising costs - which means very little overhead. This we pass along to the customer in substantial savings!
2. Where are you located? We are located in Torrance in Southern California, otherwise known as Southbay. We're approximately one half hours south Los Angeles and an two hours north Diego and two hours south of Santa Barbara.
3.How long have you been in business? Although our website is our newest venture we have been in the furniture business for over nine years! We are constantly on the hunt for the latest styles and always looking to bring new deals to our customers!
4. I'm a little apprehensive about buying furniture online. Why should I buy from you? It's understandable to be a little bit apprehensive about buying anything online. We've been in the furniture business for over 9 years and have an endless list of satisfied customer!In addition we you only pay for a small percentage of the price as a deposit with balance due only upon delivery. Add that to the fact that we sell quality furniture at very low prices.
5. How long does it take to get my furniture once I place an order? For Southern California, delivery can be as soon as next day to a maximum of one week *except for custom order. Our trucks follow a specific delivery schedule, so actual delivery days and times may vary. Keep in mind, we have our own trucks to assure our local customers a safe and careful delivery.
For non-local customers, delivery is usually just 5-14 days, unless otherwise specified by a member of our friendly staff.
6. Do I have to buy entire sets of furniture or can I purchase items individually? Yes, you can buy items individually in almost all cases. If you see that the piece has a separate price from the set, you can buy it individually.
7. Does your furniture require assembly? Although many of our items are assembled, some furniture may require assembly. Assembly is fairly easy and all necessary tools, hardware, and simple instructions are included. Items such as dressers, night stands, armoires etc. are already assembled. Sofas Tables and More does not assemble any merchandise as part of your delivery charge. ** This can be arranged seperately from the delivery charge and will be quoted on an individual bases.
8. What is your return policy? If any part of the order is found to be damaged or defective within 48 hours of delivery, we will gladly exchange the damaged part.
IMPORTANT: Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without it’s original factory packaging.
9. Is there a local showroom where I can see the furniture? No there is not (except for custom items-appointment is require). You might be able to view some of the furniture we sell at your local furniture store (for a lot more money). We sell exclusively from our online website and our warehouse is for customer pick up & storage purposes only.
Non-Local: *Please call for shipping quotes. Rates could be higher depending on total size/weight/distance of order and certain geographic locations. *** Sales tax only applies for California Residents.
11. Does my delivery charge go up with the more items I buy? We charge a flat fee for local delivery whether you buy one item or an entire household. A slight additional charge may apply for having to take furniture up the stairs of apartment complexes, etc (where no elevator is available). For regional and national orders your delivery charge will vary depending on the items ordered and your location. Unusually large orders or expedited delivery may be subject to an additional charge.
12. What does local delivery include? For local deliveries, our courteous drivers will deliver your furniture inside the front door of your residence or garage. For liability purposes they do not take furniture up or down stairs inside the residence. They do not assemble furniture or take it out of it’s original factory packaging. We do not remove old furniture or move your existing furniture from one room to another.
13. Do you ever have sales/specials on your furniture? No we don't. We like to think our prices are so low that we never need to run "specials" at certain times, and inflate prices at other times.
14. Do bedroom sets include mattresses as shown in pictures? The mattresses that are shown with the bedroom sets are for DISPLAY PURPOSES only and are NOT included unless otherwise stated. Mattresses are available for purchase within our local delivery area. Non-Local customers would need to purchase mattresses separately in your area due to shipping restrictions.
Non-local customers would need to purchase mattresses separately from a store in your area.
15. What methods of payment do you accept? Los Angeles County, Orange County, Riverside, San Bernardino, and San Diego County customers we accept: Cash, Check, ATM/Debit Card, Visa, Master Card, Discover & American Express. All other U.S. and Canada Customers we accept: Visa, Master Card, Discover & American Express.
16.Is your furniture made of real wood? Yes it is! The majority of our furniture is made from Rubberwood*, along with Oak, Walnut, Birch and other durable hardwoods.
*What is Rubberwood?
Rubberwood is a hardwood from the maple family of woods Rubberwood has very little tendency to warp or crack Rubberwood is Eco Friendly! Rubberwood is often the most misunderstood species of wood in the furniture industry. The name rubberwood invokes a variety of misconceptions as to it's features and to it's durability. Rubberwood (also called Parawood in Thailand) is the standard common name for the timber of Hevea brasiliensis.
In fact, rubberwood is one of the more durable lumbers used in the manufacturing of today's home furnishings. As a member of the maple family, rubberwood has a dense grain character that is easily controlled in the kiln drying process. Rubberwood has very little shrinkage making it one of the more stable construction materials available for furniture manufacturing.
Like maple, rubberwood is a sap producing species. In the case of maple, it is sap; in the case of rubberwood, it is latex. Rubberwood produces all the latex used in the world for all rubber based products.
There is one more important feature of rubberwood that is very important in today's world. Rubberwood is the most ecologically "friendly" lumber used in today's furniture industry. After the economic life of the rubber tree, which is generally 26-30 years, the latex yields become extremely low and the planters then fell the rubber trees and plant new ones. So, unlike other woods that are cut down for the sole purpose of producing furniture, rubberwood is used only after it completes it's latex producing cycle and dies. This wood is therefore eco-friendly in the sense that we are now using what was going to be waste.
Do not mistake the name rubberwood when it comes to its quality features.
Properties of Rubberwood: · Density kg/M3 at 16%MC ----------------------- 560-640 · Tangential Shrinkage Coefficient (%) ------------- 1.2 · Radical Shrinkage Coefficient (%) ---------------- 0.8 · Hardness(N) ------------------------------------- 4,350 · Static Bending, N/mm at 12% MC --------------- 66 · Modulus of elasticity/mm at 12%MC ------------- 9,700 Source : FRIM , Malaysia
As can be seen, these properties compare well with those of conventional hardwoods . Thus we have the ideal substitute with the major difference that Rubberwood is cheaper, more plentiful and Eco-Friendly.
For More Info Call: (559) 497-0270
Order confirmation and Shipping: Once your order has been placed either online or by phone a customer sales representative will contact the vendors to check stock of items. Once the items have been verified we can proceed with the sale, calling you to verify the order and set up a delivery time and date. Please keep in mind that our local deliveries are one a set schedule each week.
After the process of checking stock, verifying order and setting up payment method. The your order will be place and confirmed with the vendor for delivery to our warehouse. Once the order is received in the warehouse a customer sales representative will contact you for a delivery date to give you a time window for your local delivery.
Other deliverers schedule for shipment follow the carriers policies and procedure. The staff at salvajefurniture.com works hard to find the best price for shipping to your area. These shipping prices are not controlled by Sosfas Tables and more nor do we have any kick backs for using any one certain vendor.
salvajefurniture.com is not responsible for the changes in inventory at the suppliers warehouse. We can not guarantee that any item is in stock nor that the dates given to us by the supplier are true to time line. We will work closely with our purchase department to make sure your order is shipped as soon as possible.
For custom orders estimated production time will be given per item at the time of order.
Cancellations: Most of our products are in stock at the suppliers warehouse for fast shipment. You may cancel your order and receive no penalties before your order ships to our warehouse.
If your order has already arrived at salvajefurniture.com Warehouse a 25% restocking fee will apply to your account.
If your order has already shipped from salvajefurniture.com, any cancellations or shipment refusals will be considered "Returns". As with a return, the customer will be responsible for actual freight BOTH ways in addition to the 25% restocking. Bear in mind, actual freight may be much higher than the freight we originally charged.
Returns:
We base our sells on the policy " ALL SALES ARE FINAL" having that said:
If you wish to return or refuse your order, you are welcome to do so however you will be responsible for actual freight BOTH ways in addition to the 25% restocking. Bear in mind, actual freight may be much higher than the freight we charged you on the original order. You can return the item using the carrier of your choice. Once We receive the return, we will refund your account the product price minus 20% restocking fee. Original freight will not be refunded. Refunds:
Any refund will be issued are in the same manner as they were received, payments by cash or check will be issued as a refund check from our Corporate Office within 10-14 business days of your cancellation.
Frequently Asked Questions:
1. Why is your furniture so inexpensive? We sell direct from the importer to the end user. We have no high rent glitzy showroom, no large sales staff, and very little advertising costs - which means very little overhead. This we pass along to the customer in substantial savings!
2. Where are you located? We are located in Torrance in Southern California, otherwise known as Southbay. We're approximately one half hours south Los Angeles and an two hours north Diego and two hours south of Santa Barbara.
3.How long have you been in business? Although our website is our newest venture we have been in the furniture business for over nine years! We are constantly on the hunt for the latest styles and always looking to bring new deals to our customers!
4. I'm a little apprehensive about buying furniture online. Why should I buy from you? It's understandable to be a little bit apprehensive about buying anything online. We've been in the furniture business for over 9 years and have an endless list of satisfied customer!In addition we you only pay for a small percentage of the price as a deposit with balance due only upon delivery. Add that to the fact that we sell quality furniture at very low prices.
5. How long does it take to get my furniture once I place an order? For Southern California, delivery can be as soon as next day to a maximum of one week *except for custom order. Our trucks follow a specific delivery schedule, so actual delivery days and times may vary. Keep in mind, we have our own trucks to assure our local customers a safe and careful delivery.
For non-local customers, delivery is usually just 5-14 days, unless otherwise specified by a member of our friendly staff.
6. Do I have to buy entire sets of furniture or can I purchase items individually? Yes, you can buy items individually in almost all cases. If you see that the piece has a separate price from the set, you can buy it individually.
7. Does your furniture require assembly? Although many of our items are assembled, some furniture may require assembly. Assembly is fairly easy and all necessary tools, hardware, and simple instructions are included. Items such as dressers, night stands, armoires etc. are already assembled. Sofas Tables and More does not assemble any merchandise as part of your delivery charge. ** This can be arranged seperately from the delivery charge and will be quoted on an individual bases.
8. What is your return policy? If any part of the order is found to be damaged or defective within 48 hours of delivery, we will gladly exchange the damaged part.
IMPORTANT: Please do not discard furniture packaging until you are certain there is no damage to the furniture. No furniture can be exchanged or refunded without it’s original factory packaging.
9. Is there a local showroom where I can see the furniture? No there is not (except for custom items-appointment is require). You might be able to view some of the furniture we sell at your local furniture store (for a lot more money). We sell exclusively from our online website and our warehouse is for customer pick up & storage purposes only.
Non-Local: *Please call for shipping quotes. Rates could be higher depending on total size/weight/distance of order and certain geographic locations. *** Sales tax only applies for California Residents.
11. Does my delivery charge go up with the more items I buy? We charge a flat fee for local delivery whether you buy one item or an entire household. A slight additional charge may apply for having to take furniture up the stairs of apartment complexes, etc (where no elevator is available). For regional and national orders your delivery charge will vary depending on the items ordered and your location. Unusually large orders or expedited delivery may be subject to an additional charge.
12. What does local delivery include? For local deliveries, our courteous drivers will deliver your furniture inside the front door of your residence or garage. For liability purposes they do not take furniture up or down stairs inside the residence. They do not assemble furniture or take it out of it’s original factory packaging. We do not remove old furniture or move your existing furniture from one room to another.
13. Do you ever have sales/specials on your furniture? No we don't. We like to think our prices are so low that we never need to run "specials" at certain times, and inflate prices at other times.
14. Do bedroom sets include mattresses as shown in pictures? The mattresses that are shown with the bedroom sets are for DISPLAY PURPOSES only and are NOT included unless otherwise stated. Mattresses are available for purchase within our local delivery area. Non-Local customers would need to purchase mattresses separately in your area due to shipping restrictions.
Non-local customers would need to purchase mattresses separately from a store in your area.
15. What methods of payment do you accept? Los Angeles County, Orange County, Riverside, San Bernardino, and San Diego County customers we accept: Cash, Check, ATM/Debit Card, Visa, Master Card, Discover & American Express. All other U.S. and Canada Customers we accept: Visa, Master Card, Discover & American Express.
16.Is your furniture made of real wood? Yes it is! The majority of our furniture is made from Rubberwood*, along with Oak, Walnut, Birch and other durable hardwoods.
*What is Rubberwood?
Rubberwood is a hardwood from the maple family of woods Rubberwood has very little tendency to warp or crack Rubberwood is Eco Friendly! Rubberwood is often the most misunderstood species of wood in the furniture industry. The name rubberwood invokes a variety of misconceptions as to it's features and to it's durability. Rubberwood (also called Parawood in Thailand) is the standard common name for the timber of Hevea brasiliensis.
In fact, rubberwood is one of the more durable lumbers used in the manufacturing of today's home furnishings. As a member of the maple family, rubberwood has a dense grain character that is easily controlled in the kiln drying process. Rubberwood has very little shrinkage making it one of the more stable construction materials available for furniture manufacturing.
Like maple, rubberwood is a sap producing species. In the case of maple, it is sap; in the case of rubberwood, it is latex. Rubberwood produces all the latex used in the world for all rubber based products.
There is one more important feature of rubberwood that is very important in today's world. Rubberwood is the most ecologically "friendly" lumber used in today's furniture industry. After the economic life of the rubber tree, which is generally 26-30 years, the latex yields become extremely low and the planters then fell the rubber trees and plant new ones. So, unlike other woods that are cut down for the sole purpose of producing furniture, rubberwood is used only after it completes it's latex producing cycle and dies. This wood is therefore eco-friendly in the sense that we are now using what was going to be waste.
Do not mistake the name rubberwood when it comes to its quality features.
Properties of Rubberwood: · Density kg/M3 at 16%MC ----------------------- 560-640 · Tangential Shrinkage Coefficient (%) ------------- 1.2 · Radical Shrinkage Coefficient (%) ---------------- 0.8 · Hardness(N) ------------------------------------- 4,350 · Static Bending, N/mm at 12% MC --------------- 66 · Modulus of elasticity/mm at 12%MC ------------- 9,700 Source : FRIM , Malaysia
As can be seen, these properties compare well with those of conventional hardwoods . Thus we have the ideal substitute with the major difference that Rubberwood is cheaper, more plentiful and Eco-Friendly.
For More Info Call: (559) 497-0270
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